Please see the following procedure to reset the unit to factory defaults:
- Leave power plugged in.
- Unscrew the power endcap secured by the 2 Philips screws.
- Remove the power endcap and locate the 'reset' and 'user' buttons on the mainboard.
- Press the button labeled reset once and then...immediately start step 5.
- Immediately press and hold 'user' button for 30 seconds (LED will change multiple colors during the reset).
- The reset is complete when you see the blue flashing led after 30 seconds of holding the 'user' button. The unit should continue on to a solid blue LED indicating successful boot.